Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Buddy Mugs relationship with you in relation to this website. If you disagree with any part of these terms and conditions, you should not access our website.

1. Definitions
1.1 In order to simplify the Terms and Conditions we have provided definitions of certain words or phrases. Where the words or phrases have been used this is the definition we are referring to:
“Contract” an agreement to sell the item(s) which you have placed on order through our website and which incorporate these Terms and Conditions. “Orders” this means an order placed by you for one or more of our products. “You” “Your” the person that is placing the order or simply using the website. “We” “Us” “Our” this means Buddy Mugs whose registered office is Bridge House, Chesterfield Road, Dronfield, Sheffield. S18 4AF. Our company registration number is 07227116 and we are registered in the UK “Website” www.buddymugs.co.uk

2. Use of the Website
2.1 The use of this website and access to all the services provided are subject to all of the following terms, conditions and notices.
2.2 We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the Terms and Conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions.
2.3 If you are not a consumer then you confirm you have authority to bind any business or person on whose behalf you use this website.
2.4 Buddy Mugs has made every effort to ensure that www.buddymugs.co.uk is free from viruses and defects. However it is your responsibility to ensure that your computer is properly protected and updated with specialist screening software available to screen out anything which may damage it. We cannot guarantee that using this website or other websites which can be accessed through www.buddymugs.co.uk will not result in any damage to your computer.

3. Product Information

3.1 All products for sale on www.buddymugs.co.uk are subject to availability; if for any reason your order cannot be fulfilled owing to lack of stock, you will be advised by email and/or by phone.
3.2 Every product is sold subject to the product description and supporting information such as size, colour, estimated delivery dates and guarantees.
3.3 We make every effort to also ensure that the product colour is as accurate as possible, but the colours shown may vary depending upon the setting of your computer monitor.
3.4 We cannot guarantee that the colour shown will accurately reflect the colour upon delivery. We will take all reasonable care to ensure that all of the product details, descriptions and prices are correct at the time when the information is uploaded onto the website. However, the information may not always exactly reflect the position when you placed an order. Please note that the delivery times are only estimates, and cannot be guaranteed.
3.5 We reserve the right to refuse orders where the product information, price or product promotion has been incorrectly published.
3.6 All prices include VAT and are subject to change without prior notice.

4. Delivery

4.1 This website is only for delivery of products to customers in the UK and around the world subject to the correct delivery charge being paid.
4.2 Delivery of the goods will depend on the option that was selected at the ordering stage. We offer an Tracked and Signed service to customers in the UK and selected international countries.
4.3 We also offer a standard UK delivery service, which aims to deliver the goods within 3-4 working days. However no guarantee is made, especially in relation to Orkney, Shetland, Scottish Island and the remoter parts of Scotland.
4.4 We will make every effort to deliver goods within the estimated time scales; however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within estimated time scales.
4.5 Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by our delivery partners.
4.6 If only part of your order is available, we will dispatch the items that are in stock and cancel the out of stock items. You will not be charged for any items that are not sent to you.
4.7Any discrepancies with your order once it has been received or if you do not receive your order must be reported within 21 days from the date of dispatch. Any problems found outside of this time will not be able to be resolved.

5. Payment

5.1 We accept Visa, Delta/Connect, Visa Electron, Maestro, MasterCard, Solo, American Express and PayPal as a method of payment.
5.2 Transactions are charged at the time the goods are ordered. If for some reason we are unable to ship your goods, the value of the items that are not dispatched will be refunded to the original method of payment.
5.3 All prices are inclusive of UK VAT at the current rate and are correct at the time of entering the information onto the system. The total cost of the order is the price of the products ordered plus the delivery charge (if express delivery.)
5.4 All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this at the check-out stage, or shortly after placing your order.
5.5 By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct.
5.6 All transactions will be in pounds sterling. Non-UK credit card providers and banks will determine the exchange rates to be applied and may add an additional processing or administration charge in relation to such payments which non-UK card holders will be liable to pay.
5.7 In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. As part of our policy to protect against the fraudulent use of credit cards, we carry out random security checks on orders. These can take various forms, and may involve contacting you by telephone before your order is processed.

6. Returns

6.1 In the event that you are not entirely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt at the address below. Please also send back a copy of your dispatch note. We will issue a full refund on receipt.
 Buddy Mugs, Bridge House, Chesterfield Road, Dronfield, Sheffield. S18 4AF.
6.2 The returned item is your responsibility until it reaches us. You will have to contact your delivery company should your returned item go missing during transit. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
6.3 Returning by post: You may return your item(s) to us via post, within 14 days of dispatch, for a refund only. We are unable to accept exchanges via post. If you wish to exchange your item, please return the original item to us and place a new order. Your original order will be refunded.